Frequently Asked Questions

 

WHAT'S NEW?

The majority of changes won't affect you when you use the website but the biggest thing, which is why we've changed it, is that you only had 30 Days to download your digital purchases.  Now they won't expire! They will be held on your account indefinitely. Now while that is great we do still suggest, what the majority of our customers to, is to download them and save them on your device but now you know you have a back up without having to request for the download to be resent.

We are hoping that any downloads you have already purchased will automatically appear in your account area on the new website.  If they don't and you need them to, let us know.

Also downloads are now available internationally, which is something we have regularly been asked about.

Something else, that will be very useful, is that we've uploaded videos to the website so when you buy a pattern or product you will be able to find videos alongside the pattern or product to help you when you need it .

POST AND PACKAGING

P&P is  free on all orders over £30, if not it's a very affordable £2.99 for a trackable service.

ADVENT CALENDAR PREVIOUS YEARS

If you bought our previous 25 Days of Sewing Advent Calendars, simply log in at the top of any web page and they will be there for you to download.